tag:blogger.com,1999:blog-11031821.post8662619086616865388..comments2023-10-18T08:09:07.269-04:00Comments on Tinkerty Tonk: How not to give good customer serviceRachelhttp://www.blogger.com/profile/08898687396539725109noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-11031821.post-15755962518250257542010-08-26T19:39:50.373-04:002010-08-26T19:39:50.373-04:00American. But up until that moment I would have sa...American. But up until that moment I would have said she was doing OK. Then it kind of devolved.Rachelhttps://www.blogger.com/profile/08898687396539725109noreply@blogger.comtag:blogger.com,1999:blog-11031821.post-55451019124134105272010-08-26T19:10:52.927-04:002010-08-26T19:10:52.927-04:00Foreign or American call center person? I have mu...Foreign or American call center person? I have much better experiences with foreign call centers, in terms of politeness.Holmeshttps://www.blogger.com/profile/06948695292139416867noreply@blogger.comtag:blogger.com,1999:blog-11031821.post-58215736226421759832010-08-26T09:16:11.226-04:002010-08-26T09:16:11.226-04:00And don't exacerbate the situation if you can ...And don't exacerbate the situation if you can help it - be a good and empathetic listener and let the person calm down. Then work to address the customer's problem.Paulhttp://ShadowofDiogenes.blogs.com/shadow/noreply@blogger.comtag:blogger.com,1999:blog-11031821.post-55225041171834758062010-08-25T16:26:09.433-04:002010-08-25T16:26:09.433-04:00Well written Rachel.
Another pointer is to let th...Well written Rachel.<br /><br />Another pointer is to let them finish speaking as it often lets them cool off.acuvue oasyshttp://www.acuvueoasys.usnoreply@blogger.com